Now that the challenges of the lockdown era are behind, and the disruptions have solidified into new consumer behaviors and business practices, what comes next for ecommerce and retail companies?
How are you addressing speed to customer in a challenging environment? Multichannel Merchant brought together executives in transportation and logistics from top companies — GNC, Best Buy, Vermont Teddy Bear, Crutchfield, DSW and Saddle Creek Logistics Services — for a virtual Think Tank forum on the subject.
Now that the challenges of the lockdown era are behind, and the disruptions have solidified into new consumer behaviors and business practices, what comes next for ecommerce and retail companies?
What will the world of ecommerce operations and fulfillment look like after the World Health Organization declares an end to the COVID-19 pandemic?
As merchants search for ways to contend with the behemoth of Amazon — which accounted for about half of ecommerce sales in 2017 — many are focusing on three areas to battle back: The last mile of fulfillment, returns and outsourcing of logistics services.
Amazon may have raised the bar on customer expectations with Prime and free two-day shipping — soon to be one-day shipping. But the pressure refuses to abate industry-wide as merchants large and small scramble to meet increased demands and not get swamped in the process.