THE FIVE PHASES OF DIGITAL ENGAGEMENT FOR RETAILERS
Automate service and optimize your digital strategy for retail success
Jasmine Brown
BIG IDEAS FOR RETAIL: NINE KEY CX TRENDS
An industry snapshot of trends that retailers and brands should consider integrating into their CX strategy.
8 CONSIDERATIONS FOR EXCEPTIONAL CUSTOMER ENGAGEMENT
A retail company’s guide to providing truly customer-centric experiences
2022 CONTACT CENTER BUYER’S GUIDE
Trends and technology driving the customer and employee experiences of the future.
Q4 2021 Digital Trust & Safety Index: Navigating the new normal of digital fraud and disputes
Sift’s latest Digital Trust & Safety Index report examines how the rise in digital commerce and online fraud is driving increases in disputes and chargebacks and what businesses can do to stay ahead.
The Dark Web, Account Takeovers and You
In this webinar, Sift’s VP of Trust and Safety, Kevin Lee will discuss how leading retail and ecommerce companies are adopting a digital trust and safety mindset backed by real-time machine learning to proactively prevent payment fraud, account takeover, content abuse and disputes from nefarious dark web activity.
The LiveTiles Global Employee Experience Pulse Check 2021
Get insightful, factual and sobering data from our global employee survey. In October 2021, we asked 7100 office and frontline workers about the current state of the global workplace. See how organizations connect the dots in recruiting and retaining talent with tools that reach across different generations and empower their work.
Solving for Oversized Fulfillment in Ecommerce
Oversized fulfillment for ecommerce remains a black hole for many. Pickup/delivery schedules, assembly and costs all friction factors. How do you find more efficiency by reducing costs and what are the customer expectations? Retail executives discuss the issue in our inaugural Think Tank Forum, “Solving for Oversized Fulfillment.”
Inventory Management Gets Trickier As Forces Collide
The long-term implications of supply chain kinks and backlogs is sobering, with many experts predicting it won’t even out until 2023 at the earliest — and even then, it will be a reset. This, of course, has a continuing and serious impact on how retailers handle all aspects of inventory management.
The Customer ID Imperative in a Post-3P Cookie World
Having an accurate view of your customers — their likes and dislikes, purchase behavior and history, demographics, etc. — is critical to success in retail and ecommerce.