The Customer ID Imperative in a Post-3P Cookie World
Having an accurate view of your customers — their likes and dislikes, purchase behavior and history, demographics, etc. — is critical to success in retail and ecommerce.
Jasmine Brown
Retailers Viewing Returns Through the Lens of Strategy
A year into the pandemic-influenced explosion in ecommerce, and after the recent peak holiday season, one thing is abundantly clear: Retailers can no longer afford to view returns as a cost of doing business, but instead need to see it as a key business strategy driving customer loyalty.
Prepping for 2021 Holiday Shipping — When It’s Already Perpetual Peak
Having experienced significant pain in the fourth quarter of 2020, when millions of orders showed up late during the holidays, many retailers have stepped up their preparation efforts to ensure that 2021 isn’t a repeat of that ugly scenario.
Making Omnichannel Order Management More Efficient
While many retailers saw — and are still seeing — record ecommerce sales in the pandemic era, the execution hasn’t always been pretty.
MCM Outlook 2021: Past the Pivots to Ecommerce Operations Efficiency
Now that the challenges of the lockdown era are behind, and the disruptions have solidified into new consumer behaviors and business practices, what comes next for ecommerce and retail companies?
Ensuring Sales Tax Compliance in a Shifting Retail Landscape
The pace of change is requiring retailers to strategically unify their brands and offerings. Evolving omnichannel scenarios, such as BOPIS and store returns, mean interacting with customers in new ways for the same transaction.
As 3PL Demand Grows, Partner Selection is Critical
Consumers may focus on curbside pickup, speed of delivery, trouble-free returns and seamless experiences, but retailers and brands face heightened fulfillment challenges, leading many to embrace outsourcing to third-party logistics (3PLs)
Why Yesterday’s Carrier Strategy Has Expired
The Latest Multichannel Merchant Special Report
Ecommerce Fraud Increasing, But Help Is On the Way
From account takeover to friendly fraud, phishing, spoofing, counterfeiting, chargebacks and more, there are many ways for fraudsters to disrupt and derail ecommerce.
Ecommerce Fulfillment Centers: New Challenges Complicate Old Problems
Live Webinar | Wednesday, June 9th | 2pm EST