Incentive programs have been a blessing for home decor and gifts merchant Home Interiors. Thanks to performance bonuses tied to improving inventory accuracy, the Carrollton, TX-based company was able to eliminate taking physical inventory each year.
Catalogers considering switching to a slim-jim format to save on postage might want to put those plans on hold. The U.S. Postal Service will begin to test a variety of booklets, which by postal definition include slim-jims. The result could be revised specifications for such mail pieces.
More than 75% of all returned products are not defective, according to Gailen Vick, founder/president of the Reverse Logistics Association. Instead the primary cause of returns is
The way to an audience’s heart is through its stomach. That may be why David Kravetz, cofounder of Phoenix-based Fairytale Brownies, emerged victorious from the popular session
Customer service and customer satisfaction are not one and the same: The former is the perception of the provider, and the latter is the perception of
As companies become more sophisticated about customer relationship management, we
When you are thinking about treating others as they would like to be treated, you should not forget about yourself. You also need to treat yourself the way you’d like to be treated. Here are some tips for making sure that you treat yourself well:
Inbound freight costs are generally hidden in your cost of goods but average between 2% and 4% of revenue. To reduce the bite to the bottom line, consider these suggestions
The most critical and fastest-growing customer service need is the ability to handle computer security breaches that have led to the exposure of individuals
The remote contact center model is predicated on furnishing highly skilled phone talent less expensively than staffing a brick-and-mortar contact center. In the first part of this two-part series, we looked at questions that companies selecting a home-agent provider must ask regarding recruiting, staffing, and data security. Here are additional questions to ask before selecting your outsourcing partner: