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Dear Miss Lonelycarts  Mar 01, 2004 10:30 PM By Bennett Voyles

It’s not always easy to communicate with your third-party logistics providers. Most of them are more comfortable in front of their computer screens or

Time to Duck  Feb 01, 2004 10:30 PM By Bennett Voyles

Some games require practice and a lot of skill. Dodge ball is not one of them. As you may recall from your playground years, being a good dodge ball player

HOW LOW CAN YOU GO?  Nov 01, 2003 10:30 PM By Bennett Voyles

Since the end of the boom, the U.S. economy has often seemed stuck in a kind of limbo not quite sick, yet not quite well either. It’s a condition that

Crime Does Pay  Oct 01, 2003 9:30 PM By Bennett Voyles

Sick of working yourself to the bone just to keep your demanding customers happy? Tired of worrying about budgets and margins and inventory turns? Maybe

Technophobia?  Sep 01, 2003 9:30 PM By Bennett Voyles

Talk to Gus Pagonis, the Sears logistics chief, about the biggest issue in supply chain management, and you might well expect the retired general to tout

Blend Ambition  Jul 01, 2003 9:30 PM By Bennett Voyles

SHANGRI-LA, OHIO Blended call centers have really changed the whole industry, says Steve Bland, CEO of Acme Telemarketing Co., as he looks out from his

Budget Quadrille  May 01, 2003 9:30 PM By Bennett Voyles

Perhaps the most irritating thing about people who are very good at what they do aside from how easy they make the job look is that most of the time they

A Taxing Treasure  Feb 01, 2003 10:30 PM By Bennett Voyles

I WAS IN VENICE RECENTLY, feeling a little glum because I couldn’t think of anything America has produced that could rival such a beautiful, mysterious

PRIMAL FEAR  Dec 01, 2002 10:30 PM By Bennett Voyles

When the buzz about collaborative commerce began a few years back, it sounded like a winner: Retailers and vendors would use the Web to forecast better

The Last 10,000 Miles  Sep 01, 2002 9:30 PM By Bennett Voyles

In the first few years of the Internet boom, cyber pundits promised a world where consumers would be able to buy anything, anywhere, anytime. Inexperienced

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