Shrinking Shrinkage
Retailers lose $37.4 billion a year to shrinkage inventory loss due to theft or fraud according to a University of Florida study sponsored by the National
This call is being recorded
Until a few years ago, contact center agents were monitored only infrequently. But advances in technology mean that more and more agents are being recorded
MATCH GAME the packaging version
Matching a product with a box should be a simple task. After all, people have been sending things in corrugated cardboard for 116 years, and the entire
Boxed In?
Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one
PEANUTS RULE?
Five years ago Emory University physics professor Sidney Perkowitz estimated in his book Universal Foam that each year enough packing peanuts are manufactured
Some Like It HOT
We tend to think of evolution as a straight-line climb out of the swamp and into Starbucks. But sometimes it doesn’t quite work out that way. Six hundred
Care Package
Unless you ship jewelry or pharmaceuticals, package security probably doesn’t rank too high on your list of worries. Maybe once in a while a packer gets
Danger fulfillment person!
ONE OF THESE DAYS, not too many years from now, someone from the central office will come down to visit your operation. He’ll admire the RFID holographic
180 Packing Days ’til Christmas
Dear Mr. Claus, We know you see us when we’re schlepping, but we wanted to remind you that we are very worried about the 2004 Christmas rush. Every year,
Can’t Touch This!
The patient, Mr. O.F., complained again today about a recurring dream. He says he dreamed once more that he was a boy. In the dream, he goes down into