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Doing the Time Warp  Sep 01, 2002 9:30 PM By Bennett Voyles

Book buyers may be partying like it’s 1999, but is Buy.com’s free shipping policy a good idea? You can’t download dog food. If we learned nothing else

paper jam  Jul 01, 2002 9:30 PM By Bennett Voyles

By now, we were all supposed to be beaming payments back and forth between our cell phones and smart cards. Purchases would be check-less and cash-less

A Passage to India  Apr 01, 2002 10:30 PM By Bennett Voyles

Should you move your call center off shore? As with any business decision, it comes down to weighing risk and reward. On the reward side, the advantage

Ground Zero-Based Budgeting  Jan 01, 2002 10:30 PM By Bennett Voyles

Rich Lauer, president and CEO of Spiegel’s Groveport, OH-based Distribution Fulfillment Services Inc., says that the only thing you ever know for sure

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