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Post By Daniela Forte

Online Florists Respond to Valentine’s Day Delivery Complaints  Feb 19, 2014 12:51 PM By Daniela Forte

Valentine’s Day was a tough one for some of the major online florists, who spent most of the holiday and last weekend responding to customers complaints regarding missed or damaged deliveries.

Valentine’s Day Customer Service Wilted for 1-800-Flowers  Feb 19, 2014 11:45 AM By Daniela Forte

While most people would have forgiven delivery people for not being able to make deliveries on uncleared roadways, many 1-800-Flowers customer took to social media to express their displeasure with the brand.

Online Sales Rose 8% Before Valentine’s Day  Feb 14, 2014 2:07 PM By Daniela Forte

Online shopping saw a rise of 8% during the week of Valentine’s Day compared to the same period in 2013, according to recent data from IBM.

The Irreconcilable Differences Between Sales and Marketing  Feb 13, 2014 10:58 AM By Daniela Forte

A good relationship is based on three things – good communication, compromise and work. According to a recent infographic by SAVO/Bright Talk, the relationship between marketing, sales and the buyer’s journey may have hit a road block.

BloomNation Cuts the Middleman in Time for Valentine’s Day  Feb 12, 2014 12:29 PM By Daniela Forte

Providing direct access to local florists, a relatively new floral marketplace, BloomNation offers consumers a chance to see their floral arrangements before it is delivered.

An Email Address Slashes Shopping Cart Abandonment Rates by 27%  Feb 11, 2014 2:42 PM By Daniela Forte

Between Black Friday and Christmas Day, Smartgift examined the behavior of consumers who purchased gifts online and checked out, results found that an email address was all it took to slash shopping cart rates by 27%, according to a recent infographic by Smartgift.

Online Sales Expected to Increase 9% to 12% in 2014  Feb 07, 2014 4:00 PM By Daniela Forte

Online sales in 2014 are expected to grow 9% to 12% in 2014 and overall retail sales are expected to increase 4.1%, an increase of 3.7% from 2013, according to the National Retail Federation.

A Look at Valentine’s Day 2014 Shopping Trends  Feb 05, 2014 10:46 AM By Daniela Forte

While consumers are looking for the best deal this Valentine’s Day, finding a bargain isn’t the top priority for consumers. According to this infographic by PriceGrabber, 59% of consumers will shop online for convenience, while 53% will shop in-store in order to see the product in person before purchasing.

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