Post By Tim Parry

The Ineffectiveness of Live Chat Greetings  May 05, 2014 8:32 AM By Tim Parry

On average, only every 12th greeting leads to a chat. However, there is a lot of room for improvement, as exemplified by some of the business using well-customized greetings.

Innotrac Adds 2nd Chicago-area DTC Fulfillment Center  May 01, 2014 7:58 PM By Tim Parry

Innotrac’s new facility is located in Romeoville, IL, a suburb of Chicago. The multi-client facility is 400,000 square feet in size, and will open early this summer.

Coach Sees 14% International Sales Growth  May 01, 2014 1:15 PM By Tim Parry

In fact, men’s represented 15% of Coach’s international sales in the third quarter, and continued to positively contribute to its comps.

Digital River Appoints Marco Vergani as GM and VP of EMEA  May 01, 2014 12:22 PM By Tim Parry

Vergani most recently served as IBM’s vice president of European sales for the Global Process Services division.

Target to Incorporate Chip-and-PIN REDcards  Apr 29, 2014 12:09 PM By Tim Parry

Beginning in early 2015, the entire REDcard portfolio will be enabled with MasterCard’s chip-and-PIN solution. Existing co-branded cards will be reissued as MasterCard co-branded chip-and-PIN cards.

Amazon Prime Pantry Adds to Delivery Disruption  Apr 29, 2014 11:01 AM By Tim Parry

Is Amazon getting geared up to grapple with grocers? During its first-quarter earnings call, the ecommerce behemoth said it is seeing early success with Prime Pantry, a new delivery service for its Prime members.

Native Mobile Messaging Is Growing  Apr 28, 2014 10:50 AM By Tim Parry

Only 77% of the top 500 online retailers have published a mobile app, and just over 30 of them are actively engaging with their users through push notifications, according to a study by OtherLevels. The disconnect represents a huge opportunity for retailers capable of creating a cohesive brand experience across digital channels.

How Fast are the World’s Top Shopping Sites?  Apr 28, 2014 10:32 AM By Tim Parry

The majority of online shoppers will abandon a page after three seconds. Just a few seconds can make all the difference and significantly affect conversions, customer satisfaction and revenue.

79 Terrific Tweets from Operations Summit 2014  Apr 26, 2014 2:49 PM By Tim Parry

There was plenty of Twitter activity at Operations Summit 2014. We bring you 79 of the top tweets with the hashtag #OpsSummit.

No Herschel Walker Comeback for Emmitt Smith  Apr 26, 2014 12:49 PM By Tim Parry

Herschel Walker says he could still play in the NFL at the age of 52. But Emmitt Smith says his Hall of Fame career is over.

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