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April 8, 2014




Taking Advantage of Back in Stock Alerts

Out of stock items can be a real headache for retailers. On the one hand, you don’t want to remove them for your website and miss out on potential future sales. On the other, if a shopper attempts to …

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In Email, Inventory

Shipping/Delivery, cargo freighter, Mol Comfort, UPS Capital, retail supply chainX supply chain risk management

July 28, 2015




Supply Chain Risk: When Bad Things Happen to Good Cargo

As companies seek to develop a foothold in new markets or source from lower-cost countries, supply chains are being stretched with tighter demands on cost, transit time and quality. These business models introduce new challenges, including multiple modes of transportation, …

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In Blog, Operations & Fulfillment

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July 20, 2015




It’s Beginning to Look A Lot Like Live Chat for the Holidays

It’s hard to believe but the holidays are just around the corner! Like many smart businesses, you’ve got holiday merchandise on order, online and in-store promotions being planned, and designs for the ho-ho-ho look and feel you want …

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In Blog, Ecommerce

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July 16, 2015




Using Data-Driven Intelligence to Stay Ahead in Retail

What the typical merchant wouldn’t give to be able to read a customer’s mind. The next wave of retail technology will focus on offering merchants more insight into the customer’s considerations and preferences while shopping. Data-driven intelligence …

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In big data, Blog

July 15, 2010




Merchants Hope for Back-to-School Rebound

The average U.S. family is expected to spend 10.5% more during the 2010 back-to-school shopping season than they did last year, according to the National Retail Federation’s 2010 Consumer Intentions and Actions Back to School survey, conducted by BIGresearch.
The families …

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In News

Ecommerce, omnichannel, omnichannel fulfillment, ship from store, in-store pickup, holiday shopping, holiday shopping 2014, Shopatron, Ed Stevens, retail, online retail

October 20, 2014




Making the Most of Seasonal Peaks in Consumer Shopping

The way we shop is always changing and evolving. In recent years we’ve seen a number of different factors such as technology enabled services and multichannel retailing play a more prominent role than ever before. There has been a …

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In Blog, Holiday 2014

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August 22, 2013




Shutl Pushes Back Same-Day Delivery to September

Back in late May, Multichannel Merchant spoke with Tom Allason, CEO and founder of Shutl, who said he was confident the first same-day delivery in the United States was set to happen before July.   We haven’t heard of anything …

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In Ecommerce, Must Reads

Operations and fulfillment, Operations Summit, warehouse/distribution center, distribution center, fulfillment center, OSHA, picking and packing, warehouse safety, warehouse safety tips, eBay, UPS, Innotrac

July 1, 2015




7 Steps to a Safer Distribution Center

I will never forget this accident.

On a Sunday I got a call from a client, asking that I come immediately to their distribution center several hours away. Literally a wall of improperly stacked product had collapsed due to crushed …

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In Blog, Fulfillment

Amazon, United Kingdom, Amazon UK, UK, same-day delivery, Royal Mail, ecommerce, ecommerce fulfillment, shipping/delivery, shipping, global ecommerce

September 30, 2014




Amazon 20th Anniversary Shows How Ecommerce and Marketing Have Evolved

Once upon a time, when mom-and-pop shops ruled the land, one-on-one relationships between retailers and customers were easy to nurture. Vendors understood their customers’ tastes and knew what they wanted and needed. But the advent of the big-box retailer turned …

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In Ecommerce, Marketing

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June 22, 2015




5 Tips to Turn Followers into Buyers

Merchants today are all in some way using social media to leverage their brand and products, whether it’s through Facebook, Pinterest or Instagram, social media is becoming an emerging channel.

Lou Paglia, chief product officer and co-founder of customer …

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In Marketing, Must Reads

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