The American Circular Textiles Group (ACT), a coalition of apparel brands, recommerce companies and recycling solution providers, is asking the EPA to include textile waste in a draft plan to reduce plastics that was issued for review in April. ACT proposes amendments to current Extended Producer Responsibility (EPR) laws to include textiles, and a deposit system like those for bottles and cans.
The rate of returns from retail purchases is expected to remain relatively flat this year compared to 2021, at 16.5%, with store and ecommerce returns roughly equal as the latter figure has improved, according to a report from the National Retail Federation and Apriss Retail.
Veho, a startup whose software matches demand to crowdsourced drivers and handles deliveries and returns out of its own warehouses, has raised another $170 million to reach a $1.5 billion valuation, just two months after its last $125 million round made it a unicorn. The company plans to expand to national coverage in 2022.
Given the increased focus on sustainability and an Instagram-fueled focus on one-of-a-kind, vintage items, the growth and revenue potential of recommerce was inevitable. To be successful with this approach, you need to ensure that the customer experience is at its best, which is challenging given the logistics. Here are some tips.
The red carpet will be rolling out in Cincinnati on April 14. That’s when Multichannel Merchant will announce the winners of its annual Excellence in Customer Experience Awards its 2016 Operations Summit.