To combat online fraud post-EMV, the Electronic Funds Transfer Association (EFTA) is calling for more stringent user authentication and urging industry stakeholders to push for wider adoption. See what else the EFTA found in terms of fraud and chargeback frequency, and what the industry is doing in response.
U.S. retail sales are expected to grow 3-4% in 2017, according to the Fitch Ratings Outlook, consistent with the 3.8% retail growth Fitch predicted in 2016. See what else the outlook found, including retailers it expects to prosper and those that will be challenged in 2017.
UPS is projecting its holiday returns volume as millions of packages make their way back to retailers and manufacturers. See how the major carriers handled the shipping crush, and what FedEx in particular did to keep its seasonal shipping spike low.
Citing lowered pay, bad working conditions and staffing shortages, Amazon Prime Air pilots are warning Amazon customers to think twice before placing a holiday order. Find out what steps the pilot union and the company are taking to resolve matters.
This season, holiday sales are ending on a high note as consumers make a final push to stuff those stockings both online and offline. Sales across all devices are up. Discover what big retailers are doing for a final push, what items consumers are picking up this season, and where they prefer to shop.
How does your web or mobile performance affect your customer’s behavior online and offline? A recent survey commissioned by Catchpoint shares the impact that the online customer experience can have on in-store sales. Discover what’s driving your customer’s behavior and how leaner sites are better.
As ecommerce grows, so does the number of third-party logistics providers (3PLs). Check out MCM’s list of the top 3PLs for 2017 that can help you reduce costs and improve customer service.
It’s time to fine-tune your 2016 holiday operations and improve the customer experience across the board. There are some problems that will just have to wait until after the holiday season to address, but you can address poor delivery experiences and produce dramatically improved results and customer satisfaction in that area in the next few weeks.
As a marketer in today’s omnichannel world, you need to sell product through a slew of channels: ecommerce web stores, online marketplaces, brick and mortar, third-party resellers, company sales force, … Continue Reading →
Moss Bros’ existing payment service provider could not deliver the global reach and functionality to match its ambitions, so the business began searching for a new payments technology solution to accompany its website relaunch. See what the company did.