How are companies integrating social media in the contact center?
As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers.
Kevin Sghia
What is the Best Warehouse Management System Technology for Retailers?
If you’re a retailer and looking to invest in new Warehouse Management System Technology, we’ve put together some resources to help you in your search.
Big Operational Changes Needed for Holiday 2014
If Holiday 2013 demonstrated anything to ecommerce merchants, it was that we need better ways to meet customer expectations and deliver products. So what did we as an industry learn during this challenging holiday season? Here are key observations by ecommerce and catalog operations experts.