MCM staff

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Holiday 2008: The Winners

| MCM staff

Yes, there were actually a few multichannel merchants that did well this holiday season, despite the dismal economy. We caught up with a few of them to see how they did it.

Fresh Round of Industry Layoffs

| MCM staff

As multichannel merchants assess the 2009 holiday sales shortfall and the bleak outlook for 2009, this week brought a new round of industry layoff announcements.

J.C. Penney Closing Catalog Call Center

| MCM staff

Due to a decline in catalog sales stemming from the shift to online shopping, J.C. Penny is shuttering its catalog call center in Carmichael, CA. The closing will result in layoffs for about 260 workers.

Oneida Ltd. to Close Factory Outlet Stores in U.S.

| MCM staff

Faced with slumping sales, Oneida Ltd., which for 129 years has been selling flatware, dinnerware, cookware, kitchen tools and cutlery to consumers and the food service industry, is closing its 20 factory outlet stores in the U.S.