MCM staff
Without a doubt, filling one-off orders can get expensive. Whether the sale is worth a few dollars or a few hundred dollars, you still need to track the order; pick, pack, and deliver the product; and invoice the customer.
In February, Multichannel Merchant escaped the winter storms of the Northeast and jetted to sunny West Hollywood, CA, to discuss contact center management with a group of multichannel executives. Although the participants represented diverse merchandise categories, the challenges they face running a contact center and improving customer service are universal.
Creating the perfect catalog is the Holy Grail for mail order marketers. Even a merchant of scholarly books on Near East and biblical studies may need
Welcome to our continuing series highlighting the speakers of the National Conference on Operations & Fulfillment (NCOF), which Multichannel Merchant
Jenson USA, a multichannel merchant of mountain bikes, had its best year ever in 2006, and the trend is continuing. We’re up 40% over last year, says
Environmental Resource Center During the past 12 months, more than 58,000 professionals involved in hazardous-waste management, OSHA compliance, emergency
Off with their heads! Looks like Modern Postcard is preaching do as I say, not as I do. When you go to the home page of the Carlsbad, CA-based mailing
After reading the cover story
Rich Lloyd, president of women’s apparel cataloger Peruvian Connection, says last year’s relaunch of its U.S. Website and simultaneous introduction of sites for the U.K., Germany, and Japan was necessary to match the quality of the company’s catalog.
Women’s apparel merchant Coldwater Creek has promoted Daniel Griesemer to president/chief operating officer. He will share the post of president with