J. Crew Goes Public
New York-based apparel cataloger/retailer J. Crew Group began trading on the New York Stock Exchange on June 28
MCM staff
UPS, USPS Expand Agreement
The U.S. Postal Service awarded a contract to United Parcel Service, significantly enhancing its relationship with the private carrier
Craig Johnson Named President of Musician’s Friend
Craig Johnson has been promoted to the newly created position of president/chief operating officer of Musician’s Friend.
Evaluate Your Own Service
Most merchants will say that they shop their own catalog and Websites to monitor customer service, and most customer contact centers have a call monitoring process. But many aren
Service is Key to CCM Strategy
Customer contact management (CCM) is the method and approach that a company uses to manage all of its customers interactions, both incoming and outgoing, across all business functions such as sales, marketing, service, billing and others. CCM is a component of a company’s broader customer relationship management and customer loyalty strategy.
Report: RFID Tide Turning?
Another encouraging dispatch from the RFID front: Nearly three-quarters of second-generation RFID users report better read rates and are more confident that their technology won’t soon become obsolete.
Learning Resources Buys Two Manufacturers
Vernon Hills, IL-based Learning Resources, a manufacturer/marketer of educational products for classrooms and toys for the home, has acquired Safe-T Products and Extra Measures
Overturn the High Cost of Employee Turnover
To hire and retain the optimal workforce, some companies invest strategically in becoming an
DMA Releases Affiliate Marketing Guidelines
The Internet Marketing Advisory Board of the Direct Marketing Association has released its best practices for online advertising and affiliate marketing networks.
Legislative Update: Strengthening Port Security
The U.S. House of Representatives in May overwhelmingly voted to pass H.R. 4954, the Security and Accountability for Every Port Act (SAFE). The act focuses on enhancing the security at U.S. ports, preventing threats from reaching the U.S., and tracking and protecting containers en route to the country.