MCM staff

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Mixed First Quarter for NBTY

| MCM staff

For its fiscal first quarter ended Dec. 31, nutritional supplements manufacturer/marketer NBTY saw net income decline 23%, despite an 8% increase in sales.

Practical Perspectives with Bill Kuipers

| MCM staff

Q: We had a great fourth quarter in terms of sales, but we got killed in operations. Our service levels deteriorated in every department. Should we consider a third-party call center for overflow, and what systems should we consider to replace our current one?

NewRoads Tallies Holiday Results

| MCM staff

Multichannel merchants have lots to ho-ho-ho about, if the Christmas season results from Huntersville, NC-based NewRoads are indicative of the industry as a whole.