MCM staff

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RedEnvelope Chief Executive Resigns

| MCM staff

Alison May, the embattled president/chief executive at $96.5 million San Francisco-based multichannel marketer RedEnvelope, announced her resignation on Jan. 24.

2005 a Record Year for CDW

| MCM staff

For Vernon, Hills, IL-based computer reseller CDW Corp., 2005 was a record-setting year in a variety of fiscal categories, including fourth-quarter and full-year sales and income.

Bleep Your File Before You Bleep Your Customers

| MCM staff

Not all CSRs are angels, as marketing consultant Bill Singleton found out throughout his career. Find out what he says multichannel merchants should do with their databases to ensure angered CSRs aren’t slipping unsavory words into your lists to get avenge unhappy customer experiences.

Ecometry Partners with IBM Point of Sale Group

| MCM staff

Delray Beach, FL-based Ecometry is partnering with the IBM Point of Sale (POS) Retail Store Solution Group. The partnership results from a relationship IBM had with ADS Retail, an Upper Marlboro, MD-based provider of point-of-sale software, which Ecometry acquired in October 2005.

Zone Skipping: Yea or Nay?

| MCM staff

Multichannel merchants are faced with rising costs and continued pressure on margins. Transportation and fulfillment/logistics costs generally represent 7%-15% of costs of goods sold or 3%-9% of revenue.

Good News for DM Job Hunters

| MCM staff

Nearly three out of four direct marketing companies plan to add staff during the first quarter, according to the latest employment survey conducted by Owatonna, MN-based search firm Bernhart Associates Executive Search.

Survey: More Spending on Direct Marketing Expected

| MCM staff

Most marketers and marketing service providers believe that they or their clients will spend more on direct marketing this year than they had in 2005, but add that that their technology and legislative issues remain unsolved for many.

Integrating Data: Tough but Necessary

| MCM staff

Proper integration of pertinent marketing data for effective and efficient direct marketing campaigns is essential, not only to the success of each campaign but also to the ongoing viability of your company