MCM staff
Deloitte: Consumers Geared Up for Black Friday Weekend
Deloitte’s 2011 pre-Thanksgiving shopping survey shows that more than half of holiday shoppers (51%) plan to shop in-stores or online over the Thanksgiving weekend. Furthermore, nearly 70% of the 1,000 consumers polled between Nov. 17 and Nov. 19 are looking for information about Black Friday sales.
Scott Silverman: Cyber Monday Still Reigns Supreme
Ever wonder about the origins of Black Friday
RILA Survey: Holiday Shoppers Want to Pay Sales Tax
As online retail grows, so too does the need for Congress to level the playing field by closing the online sales tax loophole, according to the survey. 61% of consumers surveyed support Congress passing legislation that would allow states to require online-only retailers to collect state sales tax just like storefronts in the community.
Case Study: Social Referral Program Helps J. Hilburn
In September of 2011, J. Hilburn launched its social referral program which $50 to the referrer and $50 to the referred friend. Here’s what happened within the first 45 days of the program.
Top 5 Fraud Threats for the Holiday Season
With an increased volume of online transactions during the holidays, retailers are left with less time for manual screening and review of transactions
Ho-Ho-Holiday Kickoff Survey
Online Surveys – Zoomerang.com …
Part 2: Empathy Is Critical For Contact Center Agents
In the second installment of a two-part article, find out how various objectives of empathy are absolutely critical for any contact center agent’s success in the multichannel retail world