The Benefits of Simulation-Based Call Center Training
Using simulation technology to train customer contact agents can improve their productivity and effectiveness, according to a research study by the Georgia Institute of Technology
MCM staff
Oriental Trading Exits Chapter 11
It was a happy Valentine
GSI Commerce Buying Sports Merchandise Retailer
To extend its reach in licensed sports merchandise, GSI Commerce announced Feb. 9 that it will acquire Fanatics for $277 million, including $171 million of cash and $106 million of GSI common stock.
MCM Live Sponsorship
A big thank you to these 2011 exclusive sponsors: MeritDirect MeritDirect is a recognized leader in the B2B and B2C direct marketing industry, offering marketers integrated marketing solutions with an array of products and services. Oracle Oracle …
Getting Them to Buy
As with most financials these days, sales for holiday 2010 were pretty good if you compare them with 2009, and great if compared to 2008. According to
Editor’s Note: The New Retail Reality
THE NEWS THAT HOLIDAY RETAIL SALES had increased about 6% over 2009 is a sign that the economy is, if not rapidly rebounding, at least moving in the right