SpendingPulse: Holiday Sales Grew 5.5%
Retail sales grew 5.5% between Nov. 5 and Dec. 24 compared to the same 50 days in 2009, according to MasterCard Advisors
MCM staff
Welcome to the 2011 MCM Awards
We are now accepting entries, and we hope to see yours this year! Click and see what changes we’ve made to the 2011 MCM Awards program.
Managing Holiday Attendance in Your Contact Center
With any luck, your phones are ringing off the hook with holiday orders. Are your telephone service reps there to answer
2011 MCM Awards: Frequently Asked Questions
Here are some of the more common questions that we can answer about the 2011 MCM Awards. If you have a question that hasn’t been answered, please email MCM Awards director Tim Parry at [email protected]
2011 Multichannel Merchant Awards Entry Rules
Here are the official rules for the 2011 MCM Awards
Thanksgiving Weekend Marks Strong Start to Shopping Season
Golfsmith senior vice president-direct to consumer Steve Larkin would not reveal financial data or sales percentage over last year, but he says promoting sales and communicating through its Facebook and Twitter channels helped. Here’s what else worked for Golfsmith and other merchants who reported strong Black Friday and Cyber Monday results.
Losing My Taste for Harry & David
SHERRY CHIGER: When the holiday season rolled around, you could always count on receiving a Harry & David catalog featuring a luscious close-up of a fruit
Will PMG Potter’s Departure Mean Jack for USPS?
JIM TIERNEY: It’s hard to know what to make of Jack Potter’s decision to retire as U.S. Postmaster General on Dec. 3. Should catalogers be relieved, apprehensive,
2010: The Year in Multichannel
WHAT WERE THE BIG INDUSTRY STORIES for 2010? It’s always hard to reduce a year to a few concise bullet points especially when you cover as many topics
12 Creative tips for 2011
Going into a new year is always a good time to review what you’re doing and where you could improve. The past few years have been so challenging (and