Mike O'Brien
Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.
Logility, Inc., a provider of collaborative supply chain optimization and retail planning solutions, has acquired Halo Business Intelligence and its advanced analytics and business intelligence capabilities for supply chains.
The Multichannel Merchant Top 3PL listing for 2018, a directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations, is now available. For the third year in a row, the editorial team at MCM has put together this valuable service for our readers.
While many people associate porch piracy with the holiday season, new data shows that it’s an issue all year long.
To better understand how package theft is impacting ecommerce shoppers, Shorr Packaging developed this infographic, based on a survey of 1,000 U.S. consumers.
A record $5.03 billion was spent online this Black Friday, up 16.9% from $4.3 billion in 2016, according to data from Adobe. It’s also been a very mobile holiday thus far, with more than half of ecommerce traffic coming through smartphones or tablets for the first time, Adobe reported.
As your omnichannel business continues to grow, how do you create a unified view of customer and sales data across channels? For Hincapie Sportswear, a cloud-based unified data solution helped it gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency.
Seventy-five percent of Americans plan to shop over Cyber Weekend, the traditional kickoff to the holiday shoppping season, according to a new survey from Deloitte, spending an average of $427, up slightly from $400 in 2016.
Alibaba Group Holding Ltd. is investing $2.9 billion in China’s largest “hyper-market” or superstore company, Sun Art Retail Group, in a move there against Walmart and its partnership with Alibaba rival JD.com. This is yet another chapter in the growing “clicks-to-bricks” trend, including Amazon’s Whole Foods acquisition.
Following on the heels of Singles Day’s global explosion earlier this month, cloud computing platform provider Akamai is predicting that Cyber Weekend will see a similar expansion beyond its traditional geographic boundaries.
Amazon has laid the blame for its recent decision to pull Amazon Fresh out of nine states at the feet of the U.S. Postal Service, according to a report in Recode, citing various service issues.
Continuing to dwarf U.S. sales holidays and Prime Day, Alibaba’s Singles Day pulled in a record 168.2 billion yuan ($25.3 billion) in gross merchandise value (GMV) settled through the Alipay platform, up 39% from 120.7 billion yuan ($17.8 billion) in 2016. See what other staggering stats and figures came out of Singles Day.