![ecommerce returns](https://multichannelmerchant.com/wp-content/uploads/2013/07/returns_form_300-263x300.jpg)
Retailers Focus on Returns Excellence as Processing Time Shrinks
StellaService finds returns processing times are shrinking, especially during the holidays, as more retailers make it a focus of the customer experience.
StellaService finds returns processing times are shrinking, especially during the holidays, as more retailers make it a focus of the customer experience.
Canadian consumers are more brand loyal than their U.S. counterparts, but connecting with them involves more relationship-building and trust.
UPS has added nearly 220,000 square feet to its European logistics operations, driven by growing demand from retail and high-tech customers.
Executives from Macy’s, Lowe’s and The Limited said the impact of mobile on omnichannel engagement has been huge and has progressed faster than expected.
Target announced it was closing all 133 of its Canadian stores by the end of 2015, with plans to liquidate its assets.
A listing of some recently announced distribution center and fulfillment center activity, including Radio Shack, Amazon, Under Armour, FedEx and Kmart.
With many consumers large and small finding that not everything Santa brought was exactly what they wanted, UPS said it expects to handle 4 million returns packages by the end of the first week in January, up 15% from 3.5 million in 2013. The company estimated this deluge of reverse logistics hit a peak of 800,000 packages on Jan. 6.
As it is losing money from fuel surcharge revenue due to falling oil prices, FedEx plans to increase its fuel surcharge rates on Feb. 2, effectively putting them in line with rates from rival UPS.
The USPS OIG said the USPS has been inefficient in handling Sunday deliveries for major customer Amazon, leading to over $350,000 in additional costs.
Google is seeing gains in its Google Express same-day delivery service this holiday season, as it looks to claw back ecommerce search traffic lost to Amazon.com because more consumers are going there for product research.
According to Google, as cited in an article by Bloomberg, Google Express handled 50% more toys in the two weeks after the Thanksgiving holiday, while sales of books rose more than 30%.