Coming to America: Alibaba’s 11 Main Looks to Disrupt U.S. Marketplace
11 Main is looking to take away share from market leaders Amazon.com and eBay by adopting a more disruptive tack vs. the “me too” approach of Japanese operator Rakuten.
Mike O'Brien
Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.
Home Depot to Roll Out New Order Management System
Home Depot announced on its Q1 earnings call that it plans to roll out a new Order Management System across its U.S. supply chain by the end of 2014.
One-to-One Takes On a Whole New Meaning
For years, technology has enabled customer communication to be more personalized. Finally, one-to-one nirvana may be just around the bend.
Returns Power Panel Weighs In On Best Practices
At last week’s Operations Summit in Indianapolis, a panel of operations directors shared their returns management experiences.
Operations Execs Discuss Holiday 2014 Plans And More
The Operations Summit 2014 keynote panel quickly agreed that every important element of direct-to-customer operations is getting more complex.
“It’s Hard” Sums Up the Role of Operations
While business is growing, meeting the growing customer demands and dealing with the explosion of new operations technology is challenging even the most experienced and best senior operations executives.
Operations Executives Cope With Growing Complexity
One thing merchants and vendors agree upon is that direct-to-customer operations have become more complex, and important, than ever before. So, we’ll see many solutions at Operations Summit 2014 aim to make merchants’ jobs less complex.
Global Ecommerce Trending Big Pre-Operations Summit
We are all keenly aware that global ecommerce is growing faster than domestic ecommerce, but trying to figure out how to execute global ecommerce, and make it as profitable as it can be, isn’t easy.
Will Marketplaces Devour Ecommerce?
At Catalyst 2014, ChannelAdvisor CEO Scot Wingo was referring to the growing dominance of marketplaces, notably Amazon’s and eBay’s, and the fact that marketplaces are outpacing the growth in general ecommerce websites.
Competition, Growth and Customer Experience from the Amazon Perspective
Sebastian Gunningham, Senior Vice President, Seller Services, Amazon Services, joined Scot Wingo, CEO of ChannelAdvisor for a “fireside chat” at Channel Advisor’s Catalyst 2014 event.