Mike O'Brien
Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.
Walmart reported ecommerce growth of 17% in Q4 to $80 billion, representing 13% of total sales, and beat expectations overall, but warned of a challenging climate for the rest of the year based on consumer sentiment and macro signals, sending uneasiness through the industry and the markets.
ChatGPT, the generative AI tool based on Microsoft-backed OpenAI technology, is creating media buzz on a new level, with its much-touted ability to create human-seeming language, content and interactions for just about any business or private context. It’s also causing major disruption in retail, even as ethical and legal issues arise.
Instacart is launching a new service aimed at SMBs, including possibly smaller niche and specialty grocers as well as office supply firms, in a bid to increase revenue lost to major grocers that have taken back fulfillment, as it looks to boost a sagging valuation ahead of an expected IPO.
Descope, a company touting a low-code, password-less authentication solution, has raised $53 million in a seed round, looking to tackle the issue of costly password fraud as well as the consumer friction that comes both at account creation and with tracking numerous user IDs and passwords.
E-grocery sales were down both sequentially and year-over-year in January, driven mostly by declines in the ship-to-home category, but gains from pre-pandemic levels have mostly held even though delivery options have been impacted by inflation, according to a Brick Meets Click/Mercatus report.
American Eagle Outfitters and Gap, who both launched B2B outsourcing units in 2022 to monetize their large shipping and fulfillment networks, have been adding partners lately to expand their capabilities, providing SMB and omnichannel retailers access to capacity and optimization they wouldn’t have otherwise.
Pricing increases on parcel delivery helped the U.S. Postal Service in Q1, as parcel volume declined 3.5% to 70 million pieces, while parcel revenue gained 2.4% to $8.84 billion. Overall revenue increased 1% to $21.5 billion, with a net loss of $1.03 billion, an improvement over $1.55 billion a year earlier.
Shopify is expanding its fulfillment services as part of a package of 100 new items in its toolset for merchants, including app connections to Flexport for supply chain tracking and visibility, to acquired unit Deliverr for inventory positioning and to Loop Returns to improve that experience for shoppers.
Domestic imports logged a 7.2% month-on-month increase in January, much higher than expected based on figures from the past six years, according to U.S. Census data as analyzed by global logistics and supply chain firm Descartes, yet still lagged behind pre-pandemic levels by a small margin. The NRF near-term outlook was less rosy.
Even in a difficult market, Amazon sellers are doing well collectively on the number-one online marketplace, with 89% of them reporting profitability at the start of 2023, while 37% say their net income is up from a year ago, according to an annual report from Jungle Scout. More of them are also diversifying across other sites.