Mike O'Brien
Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.
FedEx has partnered with discount retailer Dollar General, offering dropoff and pickup services at 8,000 Dollar General stores by the end of 2020, giving it rural penetration it lacked. Along with its own stores and partnerships that also include Walgreens, Kroger and Albertsons, FedEx now has a network of 62,000 locations.
One year ago, the U.S. Supreme Court’s landmark decision in South Dakota vs. Wayfair forever changed the ecommerce taxation landscape in the U.S. In the latest MCM CommerceChat podcast, we talk with Mike Bernard, chief tax officer at Vertex, about the ripple effects from the ruling impacting the entire ecommerce ecosystem.
After weeks of concentrating its fire on Amazon, Walmart is now dealing with a flank action from Target as the latter has fully integrated its Shipt same-day delivery service with Target.com. Walmart, for its part, just launched a $98 per year subscription program for same-day grocery delivery, a service that normally costs $9.95 per order.
Packaging is the last touchpoint of an ecommerce order, and it’s also a branding vehicle that has to protect your product. Sustainability is another imperative, as tons of excess materials end up in landfills and customer perception is a concern. Learn what brands are doing and how innovation plays a role in sustainability efforts.
Five months after it was initially scheduled to go into effect, the U.S. Postal Service will change how it calculates dimensional weight pricing while expanding DIM pricing to all zones across its Priority Mail Express, Priority Mail and Parcel Select products. The USPS is also lowering its DIM divisor from 194 to 166, increasing the cost.
Demand from e-grocery and meal kit sales will lead to development of 70 million-100 million sf of cold storage space over the next five years, up from 214 million square feet, according to a new report from commercial real estate firm CBRE. The 18-29 year old age group is the fastest growing in terms of e-grocery activity.
Five months after investing in two-day ecommerce delivery and returns service ShopRunner, UPS is partnering with the company, offering a year’s free subscription to the 47 million U.S. members of its My Choice program. ShopRunner’s 100+ retail partners include Ann Taylor, Bloomingdale’s, Chico’s and Kate Spade New York.
FedEx has decided not to renew its air shipping contract with Amazon, which expires June 30, in a seeming reaction to Amazon’s growing delivery prowess, including construction of a new air hub outside Cincinnati. Amazon’s ground and international business with the carrier remains intact for now.
Ecommerce fulfillment robots are trending up. The entry point for ecommerce companies is now in the hundreds of thousands of dollars instead of multiple millions, and can be scaled up as needed. This report from MCM examines the players, the state of the art, advancing capabilities and results being seen by ecommerce companies.
You just knew Amazon wasn’t going to get shut out of a DOT sanctioned drone delivery pilot program a year ago that let in Google, a FedEx/General Electric/Intel team and Uber, and take it lying down. The ecommerce giant unveiled a bold new delivery system that’s part drone, part aircraft and part robot that uses sensors, AI and ML.