Delivering a Winning Customer Experience

| Tim Parry

This year, Multichannel Merchant set out to identify and recognize the leaders in customer experience—the companies that routinely excel at every phase of the ecommerce sales experience. These are their secrets to success

JD.com Anniversary Sale Order Volume Grows 100%

| Tim Parry

One-day orders on June 18, the day of JD.com’s Anniversary Sale, increased more than 100% compared to last year. Here’s a snapshot look at the results, which include a jump in mobile orders of more than 60% of total sales.

Jack Ma Isn’t Here to Take Over U.S. Ecommerce

| Tim Parry

Relax, American ecommerce business owners – Alibaba Group Chairman Jack Ma is here to help you, not take over the American ecommerce landscape. Here’s why Ma is making a U.S. tour to educate merchants about power of the Chinese consumer.

retail logistics, supply chain optimization, retail supply chain

2 Key Elements for Expanding Cross-Border Ecommerce

| Tim Parry

Merchants are expanding cross-border into new ecommerce markets. But how do they know what country they should target? In this video taken June 2 at IRCE 2015, The GRIN Labs founder Carl Miller discusses some of the some of the prime criteria for expanding into new cross-border markets.

The Fellowship of the Green Pants

| Tim Parry

The Windsor Circle team is very visible at industry trade shows because its team wears green pants. Loud green pants. Here’s how that strategy had paid off in a big way for the customer retention service provider, and why you need to be different to stand out in a crowded room.

The Internet of Things Is About Experience… and Data

| Tim Parry

The Internet of Things is making devices like internet refrigerators more mainstream today because consumers are hyper-adopting new technology and marketers are engaging in digital disruption. Here’s why experiential devices such as the Apply Watch and certain household appliances are going change the way you collect data, and how you need to react.

Lids’ Clearance Pricing Was Off This Morning…

| Tim Parry

Clearance sales are great… when the prices on the landing page reflect the pricing on the product page. Here’s a look at what was happening Monday at popular licensed sports apparel and accessories site Lids.com, which is holding a 30% off clearance sale.