Neiman Marcus Merging Stores and Online

| Tim Parry

Neiman Marcus Group, Inc. announced a series of organizational changes Wednesday. The merchant will merge the merchandising and planning organization for Neiman Marcus Stores and Neiman Marcus Online into a single team operating under the Neiman Marcus brand.

Metrics that Matter in the Contact Center

| Tim Parry

The consumer landscape has changed and not only do consumers expect a quick response, but also a thoughtful and informative dialogue. Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey results.