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11 Strategies for Increasing Your Customers’ Lifetime Value

Helen Cartwright
November 28, 2017

In order to substantially increase the value of each customer, your company can offer numerous coupon codes, provide incentives for buyers who refer friends to a business, create localized webpages, offer free trials, utilize email marketing, manage contests for customers and engage clients who regularly use numerous social media networks. You may also install a tool that allows customers to chat with helpful representatives, and you can add software that will suggest products for visitors, customize landing pages and show reviews that describe various products.

Shipping Products Efficiently

Once a customer selects an item, a company’s website should offer at least three shipping options, and when the business sends a customer’s package, the company can automatically send an email that contains the tracking number. Moreover, the company may install a tool that will provide an email once a shipment has been delivered.

Managing Contests

You should create contests that allow buyers to win prizes and numerous coupon codes, and when a customer earns a reward, you can send thousands of emails that mention the contest’s winners and the prizes that the customers received. These frequent contests may substantially boost the number of guests who visit your company’s website and the average amount of webpages that customers view. According to multiple reports, the availability of contests can also increase the number of visitors who share a website’s links on various social media networks.

Suggesting Products and Offering Reviews

While a marketer develops a landing page, the expert may integrate multiple testimonials into the webpage, and various reports have indicated that positive reviews can sometimes increase a site’s conversion rate by more than 55%. Once a customer evaluates descriptions of items that the company sells, a website should provide a list of products that have similar features. Furthermore, the site’s tools can market accessories that are related to items that a customer has purchased, and the list could indicate the number of points that are associated with each item.

Offering Short-Term Deals

 

In order to promote a sense of urgency, a business may provide exclusive discounts for less than five days, or a company could temporarily offer free products for customers who buy relatively expensive items. According to multiple reports, these techniques can tremendously increase a website’s conversion rates and boost the number of landing pages that customers view. Moreover, the strategies regularly prompt visitors to subscribe to newsletters because the guests would like to receive updates that describe new sales.

Creating the display image for the discounts is not easy. One should make the graphical representation of the offers with great research. As every other brand is offering discounts to increase traffic and sales to their website. To stand out from the crowd, we should consider doing in-depth analyses of the trends and placement of the words. Initially, you can make use of some general stock images to check the design and deployment of your content within the body. This would help you get an idea of how you can plan your final image for the offer should look like, plus the pictures would be free of cost. Hence, reducing the cost of the marketing campaign.

Coupon Codes for Buyers

If a customer places an order with a subtotal of more than $150, you should offer a discount of at least 10%, and you may also provide free shipping for individuals who buy products with a cumulative value of at least $100. Numerous reports have indicated that this strategy can increase a company’s revenue by more than 34%, and the technique may substantially augment the percentage of buyers who create excellent reviews, boost the average number of orders that clients place and increase the profit margin of each sale.

Saving Information

While a customer is placing an order, the buyer should be able to save shipping information and a list of products that interest the customer. Some websites feature tools that automatically save a catalog of products that a buyer has chosen. Once a customer makes a purchase, the individual should subscribe to a company’s newsletter. Consequently, the business can send emails that offer descriptions of newly released products and reports that are associated with the company’s niche.

Offering Points for Customers Who Make Numerous Purchases

 

When a client buys multiple items, you should offer a predetermined number of points for each sale. Once the buyer accumulates a specific amount of points, you can send a free product or offer a substantial discount. Various analyses have suggested that this technique increases the overall satisfaction of customers, boosts the number of products that some clients buy and augments the amount of landing pages that guests browse.

Providing Useful Surveys and Incentives for Customers Who Offer Feedback

Once a client has made a purchase, you can provide a relatively short survey, and a customer may evaluate the quality of the items, the design of the company’s website, the shipping options that the business offers, webpages that provide responses to frequently asked questions and the quality of the company’s customer service. Additionally, the business can send monthly surveys that analyze new products, modifications that could affect orders or contests.

Managing Returns Effectively

When a customer would like to return a product, the company should send a box and a shipping label to the client, and subsequently, a customer service representative can offer a list of products that could replace the defective item. When examining the sales of large corporations, numerous experts determined that easy returns can tremendously raise the number of purchases that a customer makes, increase the amount of positive reviews that buyers offer and boost the number of customers who refer friends to a business.

Using a Customer Relationship Management System

If you install a customer relationship management system, you may create a profile for each buyer, describe the types of products that a client regularly buys, evaluate the personal interests of customers and examine messages that a customer has sent to the business. The software program may also determine the number of orders that each customer has placed and the total revenue that a buyer has generated.

Interacting with Customers Who Use Multiple Social Media Networks

When a company manages social media profiles, the business can offer coupon codes to individuals who place comments on the webpages, and if a customer adds a question to a social media profile, the company’s marketers should respond within 12 hours. A business may also post many images that show satisfied customers and pictures that highlight the features of high-quality products. Furthermore, a company can add updates that evaluate exclusive deals, contests that the company is managing, programs that help charitable organizations, policies that are associated with returns and the availability of surveys that offer incentives.

Helen Cartwright is a blogger 

RELATED TAGS: Coupon Codes, marketing, Reviews, Shipping

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