Apple, Apple Pay, ecommerce, mobile payments, omnichannel, mobile wallet, Google Wallet, iOS 8.1, iOS, iPhone, iPhone 6

3 Steps to Winning the Mobile Consumer

| Mark Tack

Retailers intuitively know mobile is a game changer, but they don’t always understand best practices or how to implement them. Here are three actions retailers can take to win the mobile consumer beyond the holiday season.

UPS, United Parcel Service, FedEx, United States Postal Service, USPS, Shipping/Delivery, shipping, holiday forecast, holiday peak 2014, 2014 holiday, retail, ecommerce

What Went Wrong and Who’s to Blame for Missed Christmas Shipments

| Tim Parry

UPS and FedEx both announced this week that delays in their delivery services would result in Christmas presents not being under their customer’s tree. In this video, Joe Bobko, managing director of The Bobko Group, talks with Multichannel Merchant senior content manager Tim Parry about these issues that affect the shippers, the merchants and the consumers.

Amazon, Amazon.com, warehouse/distribution center, distribution center, fulfillment center, retail, online retail, online marketplace

Amazon Praises Prime Growth, Acknowledges Delivery Delays

| Tim Parry

Amazon put out a press release on Dec. 26 to announce a record-setting holiday season for Amazon Prime, the annual membership program offering unlimited free two-day shipping on millions of items. The problem is, Amazon’s announcement came two days after UPS announcements delays in deliveries that meant shipments scheduled to be under Christmas trees would not arrive on time.

UPS, FedEx, holiday shopping, holiday 2013, shipping/delivery, shipping, logistics, ecommerce, holiday shipping

comScore: Desktop Ecommerce Fell Short of Holiday Expectations

| Tim Parry

comScore anticipated that consumers would spend heavily later into the season out of necessity to make up for the highly compressed holiday shopping calendar this year. But the final online shopping week saw considerably softer sales than anticipated, including zero billion dollar spending days.

Jesus Toast Not All Right By Amazon?

| MCM Staff

Vermont Novelty Toaster Corp. says that Amazon has withheld half its sales over the last two weeks while Amazon “reviews” its account. The Jesus toaster was the 32nd-best-selling toaster on Amazon this Christmas.

Revel Systems iPad POS Unveils Top Industry Predictions for 2014

| MCM Staff

This year the retail industry will see major shifts take place, whether it is the convergence of ecommerce with brick-and-mortar retail, the rise of digital currency like PayPal and Bitcoin at the checkout, or the integration of wearable data to help consumers make smarter choices at the checkout.

Apple, Apple Pay, ecommerce, mobile payments, omnichannel, mobile wallet, Google Wallet, iOS 8.1, iOS, iPhone, iPhone 6

Mobile Website Performance: 6 Tips for the Holidays

| Bharath Gowda

Consumers stress over slow-loading mobile commerce sites – 20% of those surveyed prefer being stuck in a traffic jam to waiting for a site to load. So how do retailers ensure optimal mobile website performance during the most wonderful – and busy – time of the year? Here are six tips.

Cozy Up To Customers with Mobile Analytics

| Len Shneyeder

As consumers tap and swipe at the portable screens that command so much of their attention, they leave data fingerprints that reveal their wants and needs. Action analytics helps marketers read these data trails to better understand their customers and, ultimately, give them the best possible mobile experience.