Live From eTail: Six Steps to Improve Site Service
Palm Desert, CA
Ecommerce
Live From eTail: Don’t Intrude, Engage
Palm Desert, CA–What
Five truths for e-commerce
Online retail has shown extraordinary growth since 2002, according to Sucharita Mulpuru, a retail analyst with Forrester Research. And despite media naysayers,
Give Me MySpace
If you think online social networking is all about fun and games, you’re missing the boat. Social computing strategies represent a new frontier of marketing,
Multichannel Merchants Need to Be More Social
Are you sitting on the sidelines of the social media scene?
Social Media and Customer Care Managers, Part 1
The critical news for the customer care industry is that word-of-mouth marketing has found a brighter beam on the radar screens of marketing professionals in recent years with the growth of new and social media.
Little tweaks pay big for Skinner site
If there are two constants in direct marketing that have translated to the Internet, they are that people never do what we think they’ll do, and that
Getting Serious About Cyber Mondays
In his Nov. 26 NY Times article,
Miles Kimball Celebrates Cyber Monday
Gifts and housewares merchant Miles Kimball shattered its one-day online sales record by more than 20% on Cyber Monday, according to e-commerce development manager Jason Poquette.