More postal pain?

| Jim Tierney

The U.S. Postal Service wants to raise rates again, and nobody knows how the agency will go about the increase. Some fear the USPS may try to go for one last big hike under the old rules.

Slim-jim size suits popcorn mailer

| Jim Tierney

For Dale and Thomas Popcorn, it’s no longer hip to be square. Or rather, after the whopping postal rate increase this past May, it’s no longer affordable to be square. The popcorn mailer has cuts its costs significantly by changing its trim size to a slim-jim.

Neiman Marcus on the retail cusp

| Jim Tierney

Neiman Marcus is renowned for its elegant stores and superior service, but it’s never really been considered cutting edge. The upscale cataloger/retailer is addressing the issue with its new Cusp stores designed to appeal to a younger demographic.

LISTINGS

| MCM staff

New lists Foreclosure Review This list contains entrepreneurs who purchased information about the real estate foreclosure market. These 88,613 individuals

A SLOW START

| MCM staff

Fall arrived late this year for much of the country, and consumers are taking their time shopping for seasonal goods. And apparel catalogers are feeling the heat

KooKoo for kids’s stuff

| Tim Parry

Some merchants may be reporting a slow start to the season, but children’s home decor and apparel merchant KooKoo Bear Kids is up 35% this fall, and is already ahead of its 2007 sales goals.

Print, Production, & Paper

| Jim Tierney

Multichannel Merchant’s exclusive 2007 Benchmark Survey on Print, Production, & Paper finds that catalogers have further embraced digital workflows, digital photography, and digital proofing.

Customer experience at its best

| MCM staff

We’ve discussed the customer experience and its relation to the brand, the creative platform, the marketing plan, and the merchandise concept throughout the year. Now let’s look at building a sound channel-centric customer experience.