FALL or NOTHING

| MCM staff

The harsh new postal rates imposed in May are three months old. Mailers should be used to them, right? Think again. Many are still reeling and figuring

LISTINGS

| MCM staff

New lists Gevalia Spanish Continuity Buyers This file includes 48,861 paid Spanish-speaking consumers who responded to a trial delivery offer for coffee

It takes a village

| MCM staff

When Tracy Amiral realized that the new postal rates would increase her fall mailing costs 38%, her first reaction was to whine. Amiral, general manager

Desperately seeking CRM

| Debra Ellis

Managing customer relationship management used to be pretty simple. Most shopkeepers knew their patrons personally. They lived in the same community,

Pier 1 shelves catalog

| Jim Tierney

Maybe Pier 1 isn’t meant to be in the direct business. The home furnishings and decor retailer announced in June it was shuttering its three-year-old

Lean, mean merch machine

| MCM staff

What does this mean to you? It’s time to create a leaner, meaner merchandise machine that will not only allow you to make wiser product choices, but also help you develop a more desirable brand. The following four suggestions will help you do both:

I don’t know, you tell me

| Tim Parry

When Steve August joined Brookstone in 2001 as its vice president of customer marketing, source allocation meant matching a purchase back to a specific

The Red Envelope, please

| MCM staff

In Chinese society, red envelope refers to a monetary gift placed in a red packet because the color symbolizes good luck. That’s where Red Envelope got

Just like every May

| Tim Parry

Delivery-wise, May 2007 was almost a carbon copy of May 2006, which was nearly identical to May 2005.