Shopping with a Wiki Touch

| Brian Quinton

How do you follow an act like building an online advertising network, running it for 10 years and selling it to investors for $1.1 billion? If you

Visualize, then Optimize

| Brian Quinton

Search engine optimization (SEO) can be a contradictory combination of science and intuition. On the one hand, as often practiced by professionals, it assesses the relevance of a Web page to a keyword in terms of measurable, concrete factors such as keyword density and backlink counts. On the other hand, the values assigned to those factors (What keyword density is required? How many backlinks?) can be loose. Often, they

MultiChannel Integration 101

| Debra Ellis

Successful multichannel integration begins with operations. Customers receiving promotions encouraging them to cross channels expect universal service. In other words, if they can buy unconditionally from the catalog, Internet, and/or store, they should be able to return, exchange, and resolve any issue at any channel.