GLORY IS IN THE DETAILS

| Andrea Syverson

Writer William Feather once said, Beware of the man who won’t be bothered with details. I say, Beware of the brand that won’t be bothered with details.

Gardening sector in bloom

| Sherry Chiger

It’s a fertile period in the gardening market, as the sector has enjoyed significant growth in terms of active buyers during the past 12 months. New York-based

Seven steps to SEM success

| Tim Daly

What with fluctuating bids, increased competition, and new technologies, conducting a successful search engine marketing (SEM) campaign becomes more complicated

TECHNOLOGY UPDATE

| Barbara Arnn

It’s not just headsets and automatic call distributors (ACDs) any more. Contact center technology has evolved into a sophisticated world of its own, with

The Second Time’s a Charm: Advice on Prospect Reuses

| Todd Miller

If lately you have observed poor performance among your co-op database balance models, the older, lower-dollar portions of your continuation lists, or the tightest possible selects from marginal lists, it is time you consider prospecting reuses.

Erwin: ClarityBlue Deal Will Advance Experian’s Offerings

| Tim Parry

The acquisition of marketing database solutions provider ClarityBlue by information solutions company Experian will allow it to obtain consumer information in more high-tech fashions and to get databases up and running in less time, says Rick Erwin, Experian

Recency: The Underrated Metric

| Michael Greenberg

One of the simplest and most powerful metrics is customer recency. You may have a lot of data at your fingertips, but a good start is to really understand the insights available by delving into how recency changes over time.