In search of CRM

| Diane Cyr

It’s the buzzword among marketing proselytizers, visionaries, and MBA-types. But even catalogers that recognize the term `customer relationship management’

Buying American in Japan

| Peter Girard

Cheerios and Dr. Pepper, not to mention other U.S. packaged goods, have enabled Chuck and Kelly Grafft to create a $7 million business in Japan. Their

All in the family

| Charlie Fletcher

This month’s questionWhat are the benefits and drawbacks to working in a family business?It’s said that the family that plays together stays together.