Dialing up a call center?

| Mark Del Franco

1. Seek a similar corporate identity “You want a service agency that represents your company the same way you would represent yourself,” says Liz Kislik,

Jane’s, 1998 Catalog

| Sherry Chiger

Military organizations, governmental groups, and intelligence and transportation concerns have long been familiar with Jane’s, a century-old provider

WinterSilks files Ch. 11

| Peter Girard

Silk apparel cataloger WinterSilks filed for Chapter 11 bankruptcy protection on July 31, after its primary lender, American National Bank and Trust Co.

JUDGES

| MCM staff

Marshall Cordell president/CEO, Anatomical Chart Co.Tony Cox president, LCH DirectMichele Gilbert marketing manager, Nabisco DirectRand Goddard director

Brylane

| Peter Girard

Brylane’s roots reach back 94 years, to the founding of the Lane Bryant clothing store in 1904. But the nearly century-long evolution that turned Brylane

Jackson & Perkins, Roses ’98

| Sherry Chiger

In 1997, after years of selling its award-winning roses directly to consumers, Jackson & Perkins launched a wholesale catalog. And as this Silver Award-winning

Backroads (www.backroads.com)

| Peter Girard

It’s the ultimate marketing challenge: How do you convince customers to make a large purchase of an intangible item they can’t sample, haven’t tried before,