News

In any contact center, productivity measurement requires balance and optimization

After weeks of poring over print catalogs and carefully evaluating Websites, the judges have selected the finalists in MULTICHANNEL MERCHANT

Cabela’s has hired Thomas Millner as its new president/CEO. Millner, who succeeds Dennis Highby, had been the chief executive of gun maker Remington Arms’ parent company Freedom Group.

Information technology products merchant PC Connection announced further cost reduction measures this month, including layoffs to about 6% of its staff.

Amy Africa, the Chief Imagin8ion Officer of Eight by Eight and the outspoken guru of all-things-e-commerce, talks about things all online merchants should be taking advantage of NOW to improve their sales, exposure and bottom line, so we

CDW Corp. saw its 2008 sales slip less than 1%, to $8.07 billion.

Boston–How are multichannel retailers going to survive the recession? One thing they need to do, according to Clark Scheffy, is to create intent.

Fourth-quarter sales for catalog/retailer Staples jumped 16%, to $6.2 billion for the three months ended Jan. 31.

Luxury marketer Neiman Marcus Direct

Fourth-quarter revenue for apparel cataloger/retailer J. Crew decreased 3%, to $388.0 million.