Financial Reports: JC Penney, Urban Outfitters

| MCM staff

J.C. Penney Co. (NYSE: JCP) saw total second-quarter sales slip 2.5%, to $4.28 billion, compared to $4.39 billion for the same period in 2007. Net income sank nearly 36%, to $117 million from $182 million for the second quarter last year. For the three months ended Aug. 2, same-store sales fell 4.3%; Internet sales increased 5.6%.

New Page Closing WI Paper Mill

| Jim Tierney

The top producer of coated freesheet paper in North America, New Page Corp., announced July 30 it will permanently close its Kimberly, WI-based mill at the end of August.

Steps for Becoming a ‘Lean’ Distributor

| MCM staff

The distribution industry has always tried to be at the leading edge of technological innovation. However, technology, at best, will keep an industry at par with national averages with respect to productivity. To excel and exceed national averages, the application of technology must be supplemented with innovation in processes

Leading Based on Needing

| Kathryn Jackson

Using needs-focused leadership in your call center is a great way to improve agent performance and at the same time boost employee satisfaction.