PetSmart Selects OMS from Manhattan Associates for Omnichannel

| MCM Staff

PetSmart has selected an enterprise Order Management System (OMS) to help fuel its omnichannel operations, including it additional ecommerce platforms such as Pet360.com and PetFoodDirect.com. See how the system will help PetSmart get orders to online shoppers when and how they want them, enabling new features such as subscription and customized home delivery services.

More Merchants Jumping In as Prime Day Opportunities Grow

| Mike O'Brien

After the success of Prime Day 2015, merchant sellers on Amazon are getting over their initial apprehension and jumping in with both feet, according to an executive with a company that works with several hundred of them. Read about the challenges and opportunities associated with this now-major sales event.

It’s All About Riding the Prime Day Wave for Proactiv

| Mike O'Brien

After raising the profile of its line extensions during Prime Day 2015, Proactiv hopes to move some of its best-selling product during this year’s faux sales holiday. Now with over a year of operating history on the Amazon marketplace, the company has become more adept at managing the channel and avoiding conflict with its primarily direct marketing approach.

Staples Looks to Exit Europe

| Daniela Forte

Is Staples looking to exit Europe? It certainly looks that way as CEO and chairman Ronald Sargent said the company has been challenged by weak results in Europe. See what strategic plans Staples has moving forward with its global operations.

Hermes Opens Big Ticket Distribution Center in Germany

| MCM Staff

Offering 100,000-sq-m of warehouse floor space, Hermes’ new complex is one of the largest new developments in North Rhine Westphalia. It has been specifically designed to serve the needs of the logistics processes associated with the handling of furniture, large electrical appliances and other big-ticket items.

UPS Expanding Pickup Lockers to 300 U.S. Locations By Year’s End

| Mike O'Brien

Following a pilot program at eight locations in Chicago begun last year, UPS is expanding its self-serve pickup lockers to 300 locations in five states by the end of the year, with lockers in eight additional states planned in 2017. UPS sees this as a way to increase consumer choice, provide value to retail customers and drive network optimization through increasing delivery density.

UPS, UPS ground, UPS air

Drones, Robotics, 3D Printing Part of Major Technology Focus at UPS

| Mike O'Brien

UPS executives said they will continue to place a $1 billion bet on new technology each year, including major investments in facility automation, robotics and even drones to conduct tasks such as aircraft inspections and inventory counts. See what else the company disclosed about its strategy and operations during media day at its Atlanta headquarters.

Belk, eBay Enterprise, eBay, customer service, customer contact center, customer experience, retail, online retail, ecommerce

Belk Announces the Appointment of a New CEO

| MCM Staff

The Board of Directors of Belk, Inc. announced that Tim Belk will retire as chief executive officer of the company in July 2016. Former Hot Topic CEO, Lisa Harper will take over, see what this will mean for the company.

Amazon Announces Second Annual Prime Day

| Daniela Forte

Amazon announced its second annual Prime Day, set to take place on Tuesday, July 12. This year, the marketplace giant will offer more than 100,000 deals worldwide to Prime members. See what plans Amazon has in place.