Salesforce Acquires Demandware for $2.8 Billion

| MCM Staff

Salesforce, the customer success platform and a CRM company, and Demandware, a provider of enterprise cloud commerce solutions, announced that they have entered into a definitive agreement under which Salesforce will acquire Demandware.

Staples CEO Ron Sargent to Step Down

| MCM Staff

Staples Inc. announced that its CEO Ron Sargent will step down from his post effective June 14. See who will be taking on as interim CEO while the office-supply company looks for a new CEO.

Amazon DC

Amazon to Open Second Fulfillment Center Outside Chicago

| Mike O'Brien

Amazon announced plans to open a second fulfillment center in Joliet, IL, outside Chicago, to complement one opened last year, as it continues to expand its massive network to service 50 million-plus Prime members and marketplace sellers with guaranteed two-day deliveries as well as same-day service.

Omnichannel Retailers Attempt to Save the Sale Only 7% of the Time

| MCM Staff

A new report from Kibo, the e-tailing group and Multichannel Merchant shows how leading omnichannel retailers are performing with buy online, pickup in store. According to the study, retailers can no longer wait on the sidelines to adopt this functionality. See what other insights the report brings to light.

ecommerce fraud, ecommerce fraud prevention, EMV, card not present, CNP, card not present fraud

Address Verification a Colossal Problem for Cross-Border Merchants

| Tim Parry

Cross-border merchants need more information on which fraud mitigation solutions are best for cross-border transactions, according to LexisNexis Risk Solutions’ 2016 True Cost of Fraud Study. But ultimately, what LexisNexis wants merchants to go back to over and over is address verification. Here’s why.

Best Buy Keeps an Eye on Store Count as Ecommerce Growth Booms

| Mike O'Brien

Best Buy reported flat comps but 24% growth in ecommerce during the first quarter, as domestic revenue was down due to store closures and pricing pressure. Midway through its $400 million cost reduction effort, the company is keeping an eye on store count while playing up the importance of physical locations in its overall omnichannel customer experience.