New employees get up to speed faster and stay on the job longer if they successfully complete a comprehensive orientation program. Numerous studies come to this conclusion (you can find some of them at www.shrm.org). So why are so many orientation sessions dull, cursory, and formulaic?
The emphasis in early call centers was efficiency. The goal was to handle the calls as inexpensively as possible while still meeting customer needs. Most of us set a fairly arbitrary speed-of-answer goal designed to balance service with cost, and we
Direct-to-consumer sales for Corte Madera, CA-based home furnishings cataloger/retailer Restoration Hardware increased 29%, to $42.3 million, for the first quarter ended April 29. That figure comes after a 50% increase in direct sales for the same period last year.
Frankfort, NY-based Northern Safety, a business-to-business marketer of industrial tools and safety supplies, has purchased Kingsport, TN-based industrial supplier Safeco.
On Aug. 4
The state of Washington has settled with representatives of two California businesses it accused of spamming the Seattle school district in violation of the federal Can-Spam Act, the state
The consolidation in the list industry continues. Six months after buying Peterborough, NH-based list firm Millard Group, Omaha, NE-based InfoUSA is at it again
The legend of Montgomery Ward lives on: Although the venerable mailer had closed its big book general merchandise catalog in 1985, filed for bankruptcy in 1997, and went out of business in 2000, a Montgomery Ward catalog has been back in the mail for nearly two years.