Mixed First Quarter for NBTY

| MCM staff

For its fiscal first quarter ended Dec. 31, nutritional supplements manufacturer/marketer NBTY saw net income decline 23%, despite an 8% increase in sales.

USPS: We’re Sorry–but…

| John Fischer

In a Jan. 26 press conference earlier, postal officials expressed regret over the letter sent by its Board of Governors to all 100 U.S. senators officially declaring opposition to postal reform bill S.662. But the Postal Service stood by the sentiment of the letter

Practical Perspectives with Bill Kuipers

| MCM staff

Q: We had a great fourth quarter in terms of sales, but we got killed in operations. Our service levels deteriorated in every department. Should we consider a third-party call center for overflow, and what systems should we consider to replace our current one?

NewRoads Tallies Holiday Results

| MCM staff

Multichannel merchants have lots to ho-ho-ho about, if the Christmas season results from Huntersville, NC-based NewRoads are indicative of the industry as a whole.