DHL Announces 2006 Rate Hikes
Following its rival carriers United Parcel Service, the U.S. Postal Service, and Federal Express, DHL earlier this week announced its new rates for 2006.
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For Web merchants, it’s beginning to look a lot like a good Christmas
Merchants may now be in the home stretch of the race for Christmas sales, but online marketers are already feeling pretty cheery.
SvobodaStyle.com Lives Large
A size 16, Jessica Svoboda found it tough to find plus-size clothes that were fashion-forward rather than frumpy.
Tips on Building a WMS Business Case
Warehouse management systems may well be the cool technology to have in 2006, according to a recent Distribution Digest survey. A significant percentage of the respondents are considering a WMS implementation in the coming year. With that in mind, Distribution Digest shares the following advice on building a business case for a WMS:
Industry Update: Companies and Products
CommercialWare Inc., a provider of cross-channel commerce solutions for retailers, will provide infrastructure solutions for The Vermont Country Store. With a need to modernize operations and an eye to long-term growth, the 60-year-old enterprise has selected CommercialWare
MVPs Account for Almost Half of All Web Spending
In retail, most of your business comes from regulars
Multichannel Retailers Acquire, Divest at Brisk Pace
Now that multichannel retailing is well established, merger and acquisition activity is picking up markedly in the sector. According to Petsky Prunier LLC, an investment bank specializing in direct marketing deals, for the first nine months of 2005, M&As among marketing service, marketing technology, and multichannel marketer companies totaled 351 transactions and represented $38.5 billion in estimated transaction value. The nine-month transaction dollar volume is a record, up 66% from the same period last year. This period was also characterized by larger transactions: The median direct marketing industry transaction during year-to-date 2005 was $18.5 million, up 85% from $10 million during the same period in 2004.
Customer Service Hits New High in Logistics, Distribution
The distribution and logistics industry is steadily improving its customer service, according to a new study from The Customer Respect Group, an international research and consulting firm. The survey assigns a Customer Respect Index (CRI) rating for each company. The CRI measures a customer’s experience when interacting with companies over the Internet.
Consumer Confidence Up, But Holiday Shopping Lags
As the holidays begin, consumer confidence is looking up. A December economic report from BIGResearch says that the number of consumers who are very confident or confident in the chances for a strong economy has risen to 43.1% from 39.3% in November. The increase in confidence parallels a decrease in those concerned with political and national security affairs. About one in five (20.2%) continue to worry, down a point from last month (21.2%) and about three points from 2004 (23.4%).