EBay answers the IP Voice Call

| Brian Quinton

Voice over IP technology takes the analog waves of voice sounds, digitizes them into the ones and zeroes needed to transmit on data networks, sends them over the Internet, and then turns them back into sounds. And that

Office Depot Settles Government Suit

| MCM staff

A week after announcing that it would merge and cease mailing its domestic Viking Office Products catalog, Delray Beach, FL-based office products cataloger/retailer Office Depot said on Sept. 19 that it paid a $4.75 million to settle civil claims by the U.S. government.

Grim Outlook for Postal Reform

| John Fischer

With Hurricane Katrina and the chief justice nominee hearings further complicating matters in Washington, postal reform is on the back burner for now.

W.W. Grainger Weathers Katrina

| John Fischer

Lake Forest, IL-based industrial maintenance, repair and operations distributor W.W. Grainger has 45 of its 400 U.S. branches located in the Gulf Coast region, including two in New Orleans.

Live from Shop.org: Online Merchants Have Yet to Deliver, Diller says

| Ken Magill

LAS VEGAS–Online retailing is barely in its infancy and other than a few notable exceptions, such as Amazon.com and eBay, most online merchants have yet to deliver a truly compelling merchandising proposition, said Barry Diller, chairman and CEO of online media conglomerate IAC/InterActive Corp., during his keynote presentation here yesterday.

Ups and Downs for Second Quarter E-Mail Report

| MCM staff

E-mail marketing saw a decline in bounce-back rates, but click-to-purchase conversion rates, and orders per e-mail delivered also slipped in the second quarter of 2005 compared with the same quarter last year, according to DoubleClick

Live from Shop.org: Blogs Overhyped, Says Dyson

| Ken Magill

Blogs get way too much press and should only be used by companies under the right circumstances, said Esther Dyson, editor-at-large of CNET Networks, during her opening keynote presentation here Tuesday.