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The Association for Retail Technology Standards (ARTS) of the National Retail Federation (NRF) has announced the initial public release of the Time Punch schema and version 2.0 of the Customer schema. The IXRetail Time Punch XML schema is designed to support any retailer, regardless of how its employee data is stored. Using vendor-independent standard XML messages, the Time Punch schema allows retailers to track attendance and task assignments for their employees. These standard XML messages enable a retailer to manage the complexity of communication between other worker management applications such as Task Management, Human Resources, Payroll, or even POS and ERP systems. The Time Punch schema will support the Workforce Management (WFM, Time & Attendance, Staff Scheduling and Task Management) RFP template and is the second of two schemas designed to facilitate integration of workforce management applications.

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Outsourcing has moved on. An A.T. Kearney study of offshore outsourcing trends is making some surprising predictions of trends in 2005. For one thing, outsourcing isn

Competition and capitalism are practically synonymous, but whether you need compare your operation to others or to track continuous improvement against your own record, how do you know how well you

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