Survey: Online buyers get some satisfaction
It seems that online marketers are finally getting the hang of customer service. The American Customer Satisfaction Index (ASCI) climbed to 72.6 (out
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TechnoBrands settles FTC charges
Gadgets cataloger TechnoBrands agreed to return about $400,000 to customers to settle Federal Trade Commission (FTC) charges. The FTC accused TechnoBrands
USPS, union reach tentative agreement
The U.S. Postal Service and the National Postal Mail Handlers Union (NPMHU) have reached a tentative four-year agreement. The union
Viking launches Irish Website
Viking Office Products has launched an e-commerce site, www.vikingdirect.ie, for customers in Ireland. The site is Viking
Financial reports: Dell, Office Depot, Sport Supply Group, more
Dell Annual Sales, Income Down Computer manufacturer/cataloger Dell Computer (Nasdaq: DELL) posted a 7% drop in revenue but a 5% rise in net income for
Financial reports: Lands’ End, Guitar Center, and more
Lands’ End Raises Guidance Citing stronger-than-anticipated January sales, Lands’ End (NYSE: LE) said it expects higher earnings for its fiscal year ended
Congressman pushes for postal commission
After five and a half years of failed efforts to pass postal reform legislation, at least one member of Congress has apparently lost hope that the U.S.
Federated reconsiders additional Fingerhut books
(Direct Newsline) Federated Department Stores told a union delegation on Monday that it would begin publishing Fingerhut catalogs again if a viable buyer
Many suitors but only one offer for Fingerhut
This much we know: On Feb. 8, an as-yet-unnamed party made a formal offer to purchase the Fingerhut catalog business from Cincinnati-based parent Federated