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If you were to sit in on a typical training session in most customer contact centers, you’d see the trainer standing in the front of the room lecturing.

Many formerly fearless flyers became skittish about traveling following the Sept. 11 terrorist attacks. And already several catalogers that sell vacations,

Despite uncertainty regarding volume during the next few months, most of the mailers contacted by CATALOG AGE say they’re not planning to scale back staffing

The holiday season is upon us, but it’s not too late to make sure your Website is visitor-friendly and trouble-free. Below, suggestions for ensuring that

A number of catalogers have begun to centralize their images and other data within one system accessible to all departments and divisions. But few marketers

With consumer confidence falling, unemployment rising, and the U.S. striking back, you might think that luxury goods are the last thing consumers would

In addition to demand for safety and military products, the terrorist attacks have brought out patriotism and fueled demand for American-themed merchandise.

RoosterGear.com After launching as a men’s apparel Website in April 2000, RoosterGear.com mailed its first print catalog in June. The San Diego-based

In the October List Watch story Driving Those Scooter Buyers Away, we referred to Mokrynski & Associates as The Sharper Image’s list broker, but Mokrynski