TOY STORY

| MCM staff

Despite some well-publicized snafus regarding holiday fulfillment, if last year’s momentum continues, online toy sales should reach $1.6 billion by 2002,

SERVICE With a CYBERSMILE

| MCM staff

By reducing shopping cart abandonment and boosting retention, automated customer service solutions can pay for themselves within monthsWhen Office Depot,

FOCUS: BABAY PRODUCTS – ibaby.com

| MCM staff

Reviewed Jan. 25, 2:30 p.m., Explorer 5.0 (www.ibaby.com)an offshoot of iVillage.com, an online community for women, iBaby bills itself as “the baby everything

`No thanks’ to lemonade

| Randy Daymude

I read your recent Editor’s Page in the March 1 edition (“Let’s make lemonade,” page 21). It would be very kind of you and your colleagues to leave the