Omnichannel Shopping Activity is Virtually Everywhere
Virtually everyone is an omnichannel shopper: 95% of consumers frequently or occasionally shop a retailer’s website and store, according to a new study by CFI Group.
Customer Experience
OHL and Birchbox Collaborate for New Fulfillment Center
The new fulfillment center is located in Mount Juliet, TN, and provides a more centralized location and faster transit times for Birchbox customers across the U.S.
Gap Inc. Discusses Omnichannel and Global Strategies
Building on Old Navy’s recent debut in mainland China and Gap’s growing store base in the world’s second largest apparel market, Gap Inc. highlighted China as its largest growth initiative, where it expects sales to reach $1 billion in three years.
Should Rightsizing Be Retail’s Next Big Step?
In this new omnichannel world, what becomes of the retail store and the decaying shopping mall? Will the web win out and traditional stores vanish?
LIDS Sports Group Adds Omnichannel Fulfillment
Hat World, Inc. has commissioned Swisslog to install a state-of-the-art Omni-channel order fulfillment and storage system, at its central distribution center in Indianapolis.
Toys R Us Lays Out New Omnichannel Strategy
In order to become what it is calling “a customer-centric business” and to improve the customer experience in-store and online, Toys R Us laid out several initiatives for 2014 that it hopes will improve the company’s operational performance.
Personalizing the Omnichannel Customer Experience
To better understand the state of omnichannel, Multichannel Merchant and Neustar conducted an extensive study on marketers’ omnichannel priorities and challenges across the customer lifecycle.
Eastwood Company Takes DIY to New Levels
Eastwood Company’s new hands-on retail concept integrates merchandise, education, video and social to bring the garage to the store for its automotive DIY customers.
SmartHub Report Finds Delivery Times Nearly Doubled over Cyber Monday
So how did over 230 of the leading merchants fare during the 2013 Cyber Monday? This report analyzed retailers response to shipping and delivery timing, free shipping, promotions, returns and customer service.
3 Smart Ways Retailers Can Personalize the Ecommerce Experience
Personalization was one of the underlying themes of eTail West – and it seemed whatever track of sessions you attended, there was talk about how retailers are personalizing the ecommerce experience for their customers. Here are three examples that stood out.